Join Our Mission to Revolutionise Fashion

We’re taking a stand against bad fits and broken things. We demand a change in standards, clothes that fit better and last longer. Clothes that save water, carbon, textiles, time and money from going to waste. We want to make change the new standard.

Our mission is to enable the enjoyment of fashion without damage to people or the planet.

JOB DESCRIPTION

As a key member of the SOJO team, you’ll be stationed at our Selfridges concession, where you will help our customers face-to-face including conducting fitting appointments, as well as do some in-store tailoring. You’ll also be part of our wider studio team as a tailor, studio operations and customer support.

You’ll be a part of a dynamic team sharing the same role and responsibilities, and together linking our customers and studio to drive continuous improvement and customer delight.

KEY RESPONSIBILITIES

• Conducting fitting appointments with customers at our Selfridges concession.
• Providing tailoring services at both the Selfridges concession and SOJO studio.
• Managing customer support tasks, including responding to customer emails while at Selfridges and when at the SOJO studio.
• Supporting operational activities at the SOJO studio to ensure smooth workflow and delivery of services.

KEY COMPETENCIES

• Excellent customer service abilities, with a focus on creating a welcoming and positive experience.
• Tailoring and/or knitwear repair skills.
• Experience in conducting in-person fittings.
• Effective communication skills, both written and verbal, for customer interactions and team collaboration.
• Comfortable with digital technology - phones and laptops.

ABOUT YOU

• You have a passion for fashion and sustainability.
• You thrive in a fast-paced environment and can manage your time effectively.
• You’re a problem solver who enjoys working as part of a team to find creative solutions.
• You’re flexible and willing to work weekends as part of a rotating schedule.
• You have a roll-up your sleeves attitude and think that no task is too big or small

WHAT WE OFFER

• Competitive annual salary of £27,352 to £28,500 with full-time employment on a rota that includes weekends.
• Opportunities to work in both the vibrant environment of Selfridges and the creative atmosphere of the SOJO studio.
• 30 days holiday (including bank holidays).
• Sick pay.
• Pension contributions.
• Free tailoring and repairs through the SOJO app or web for up to 10 items per year.
• A supportive and values-driven working environment where every team member is valued for their unique contributions.
• The chance to be part of a company making a meaningful impact in the fashion industry.

Apply by emailing careers@sojo.uk